Casino Palm Terms and Conditions

Promotions and eligibility

Our welcome offer is intended for new players who open an account and make an initial deposit. It often combines a matched deposit with promotional spins.

Playing through a bonus

A wagering condition applies to most of our bonuses. It sets the amount of play required against the bonus before you can withdraw the resulting winnings. Offers can also cap what you may win from promotional credit or spins.

Bonus conditions differ between offers. Some promotions use an activation code at registration or deposit. Promotional spins are limited to selected slot games and generally expire after a specified period.

Identity verification

We normally verify your identity before processing a withdrawal. You may need to supply a utility bill or a passport for these checks. An incomplete set of documents can extend the checks and delay payment.

Payments and limits

Deposit minimums and withdrawal limits depend on the payment option. Processing time varies with the method and any account checks required. Some methods have transaction charges, which can differ by provider and country.

A larger withdrawal may need further verification. Our support team can consider requests to raise a withdrawal limit.

Gambling controls

We offer limits on deposits, time-outs and self-exclusion to help you set boundaries around gambling.

Contact about a condition

Send questions to [email protected]. Include the promotion or payment option involved and explain which condition you need help understanding.