Casino Palm Privacy

Protecting your information

We encrypt sensitive information, including personal details and payment data, using SSL technology.

Identity checks

Before a withdrawal, we normally need to confirm who owns the account. A passport or utility bill may be requested as evidence of identity. If required documents are missing, these checks can take longer and hold up the withdrawal.

The time needed to process a withdrawal also depends on the payment method. Completing verification early can reduce later delays.

Contact about personal data

Email [email protected] with your privacy question. Explain which account interaction or information your enquiry concerns. Keep passwords and login codes out of the message.

For questions about submitting identity documents, ask our support team for help with the verification process.