Casino Palm
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Casino Palm

Explore our games and promotions, then find the payment, withdrawal and support information you need to get started.

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Our casino games

Spin progressive, classic and video slots or sit down at Blackjack, Roulette and Baccarat tables, including live dealer games.

Dragon Kingdom
Couch Potato
Fenix Play 27 Deluxe
Harveys
Magic Stars 6
The Finer Reels of Life
Lock and Pop
Romeo and Juliet
Mermaids Millions
Cash Reef
5 Mariachis
Aces and Eights 100 Hand

Providers include Pragmatic Play, Microgaming, NetEnt, Wazdan and Habanero.

Slots

Slots

Our slot selection includes progressive, classic, and video slots.

Table and card games

Our table and card games include Blackjack, Roulette, and Baccarat, each with multiple variations.

Live dealer games

Our live dealer games include live Blackjack, Roulette, and Baccarat.

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Our bonuses and promotions

Welcome and bonus activation

Our welcome bonus is for new players who register and make their first deposit. It often includes a match bonus along with free spins.

Most of our bonuses, including no-deposit and welcome bonuses, come with wagering requirements.

The bonus amount must be wagered the stated number of times before winnings can be withdrawn. There may be limits on the amount you can win from our free spins or bonus money, with conditions specific to each offer. To activate our bonuses, players often need to enter a promo code during registration or when making a deposit. Codes are regularly updated.

No-deposit cash offer

For eligible players, our No Deposit Bonus offers £10 with 50x wagering. Use code NO10. The offer is valid for 3 days after activation.

Free Spins offer

When available, our Free Spins offer gives 50 free spins with 35x wagering. Use code SPINS50. Its validity is 5 days.

Free Spins No Deposit offer

For eligible players, our Free Spins No Deposit offer gives 20 free spins with 40x wagering. Use code FREESPINS. Its validity is 7 days.

No Deposit Bonus Code offer

When available, our No Deposit Bonus Code offer gives £5 with 40x wagering. Use code FREELUCK5. Its validity is 7 days.

Loyalty Bonus offer

Our loyalty programme rewards regular players with bonus offers, free spins or other perks based on their activity and loyalty to us. When available, the Loyalty Bonus amount varies, with 30x wagering. Use code LOYALTY. Its validity is 30 days.

No-deposit free spins

Our no-deposit bonus is for new players and requires no deposit. Claiming it involves signing up and may require a specific casino bonus code. Our no-deposit free spins package applies to a selection of popular slot games, with Starburst and Book of Dead as examples. Typical winnings from our free spins are credited as bonus funds with wagering requirements attached. Our package's free spins usually have an expiry date.

Reloads and weekly top-ups

Our reload bonuses typically offer a percentage of your deposit as a bonus. The percentage and conditions vary by promotion, and caps may vary across offers tied to specific weekdays.

  • Monday reload — When running, our Monday reload bonus is 50% of the deposit, capped at £100.
  • Wednesday top-up — When running, our Wednesday weekly top-up is 30% of the deposit, capped at £75.
  • Friday reload — When running, our Friday reload bonus is 40% of the deposit, capped at £50.

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Cashback

When cashback is available, we calculate a percentage of the losses over a specific period and refund that calculated amount. Our cashback is typically paid in real cash rather than bonus credit. Payouts are made on a regular basis.

Standard bonus terms

Our standard bonus terms set wagering at 35x bonus amount, a maximum win of £500 and expiry 7 days from activation, with slots and scratch cards as eligible games.

App-only promotions

Our mobile app offers exclusive promotions that are only available to users of the app. These include special welcome bonuses, ongoing offers and VIP rewards. To activate them, players need to log into the app and follow the instructions in its promotions section. Some offers may have time-sensitive elements or specific requirements.

Our app welcome bonus is available to new users upon their first deposit. Regular players can receive weekly or monthly bonuses through our app offers. Dedicated players can unlock special rewards and personalised offers through our app VIP rewards.

Our sportsbook

Place bets on sports events through our sportsbook. Our sports selection includes football, basketball and tennis.

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Deposits and withdrawals

Deposits

Our deposits are typically processed instantly, with minimum deposits varying by payment method.

Method Minimum deposit Maximum withdrawal Method processing Fees
Skrill £10 £5,000 1-2 business days No fees
Credit Card £20 £10,000 2-5 business days 3% fee
Neteller £10 £5,000 1-2 business days No fees
Bank Transfer £50 £10,000 — £5 fee
Bitcoin £20 £50,000 Instant method processing No fees
EcoPayz £10 £5,000 1-2 business days No fees

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Withdrawals and verification

Our withdrawal processing times can vary based on the chosen payment method and any necessary verification steps. Withdrawals are typically subject to a verification process known as KYC. Players submit identification documents such as a passport or utility bill to confirm identity. Completing our KYC process early can help avoid delays later on when requesting withdrawals.

KYC can take longer than expected, especially if players have not provided all required documentation. Our withdrawals may occasionally be delayed. Some withdrawal methods may carry small transaction fees that vary by payment provider and country of residence.

Bank transfers

Our bank transfers use the Faster Payments system. Bank transfer withdrawals may carry small fees depending on the partner, and completing account verification can help avoid delays.

Debit cards

Our debit card withdrawal methods include Visa and Mastercard. These withdrawals generally take 1–5 business days, depending on the bank’s processing times. Debit card refunds are typically processed to the same card, though delays may occur. Players should verify their account to avoid debit card withdrawal issues, and certain restrictions may apply to these cards.

E-wallets

Our e-wallet withdrawal options include PayPal, Skrill, and Neteller. E-wallet withdrawals typically arrive within 24–48 hours. They require account verification and may carry potential restrictions and fees.

Cryptocurrency

Our cryptocurrency withdrawals support Bitcoin and Ethereum. They are often faster than traditional methods but can be subject to blockchain confirmation delays. Cryptocurrency volatility remains a consideration when using these withdrawals.

Withdrawal limits

Our withdrawal limits vary depending on the chosen withdrawal option. Players with larger withdrawal requests may face additional verification steps or delays. To request a withdrawal limit increase, contact our customer support. Necessary documentation and transaction thresholds remain relevant, and a request does not guarantee approval.

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Your account and mobile access

Create an account

You can create an account with us by registering with your details.

Create account

Use our app

Our app is available for both Android and iOS. After installation, our app offers login or sign-up to access an account or create a new one.

Install the app

Responsible gambling with us

Our responsible gambling tools include deposit limits, self-exclusion options, and time-out features for setting boundaries.

Frequently asked questions

How do I get the welcome bonus?

Register, make your first deposit and the welcome bonus is added; it often includes a match bonus along with free spins. Some offers ask for a promo code at registration or deposit.

What are the standard bonus terms?

Wagering of 35x the bonus amount, a maximum win of £500 and expiry 7 days from activation. Slots and scratch cards are the eligible games.

Is there a no-deposit offer?

Yes, for eligible players. See the No-deposit cash offer card for the amount, wagering and code.

How fast are deposits?

Deposits are typically processed instantly. Minimum deposits vary by method, from £10 with Skrill, Neteller and EcoPayz to £50 by bank transfer.

How long do withdrawals take?

Debit card withdrawals generally take 1–5 business days, e-wallet withdrawals typically arrive within 24–48 hours, and cryptocurrency withdrawals are often faster, subject to blockchain confirmations.

Which documents do I need for verification?

Withdrawals are subject to a KYC check: you submit identification documents such as a passport or utility bill. Completing KYC early helps avoid delays.

Which payment methods can I use?

Skrill, Neteller, EcoPayz, PayPal, Visa and Mastercard debit cards, credit card, bank transfer via Faster Payments, Bitcoin and Ethereum.

Can I raise my withdrawal limit?

Contact our customer support to request an increase. Extra verification may be needed and a request does not guarantee approval.

Is there a mobile app?

Yes, our app is available for Android and iOS, with app-only promotions for its users.

Which responsible gambling tools do you offer?

Deposit limits, self-exclusion options and time-out features.

Contact our support team

Our support contact methods include email, live chat, and phone. Our support team is typically available 24/7, although live chat is not always available.

Email

For general enquiries and detailed support requests, email [email protected]. Our email response time is typically within 24 hours.

Live chat and phone

When available, our live chat offers quick, real-time responses to urgent issues. Our phone channel offers more personalised, in-depth assistance.

Languages and common questions

Our support languages include English, with additional language options depending on player demand and location. Our FAQ section offers immediate answers to common questions.

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Licence and security

Licence

We hold a valid licence from a gaming authority allowing us to offer our services to players in the UK.

Data security

We use SSL encryption technology to protect sensitive information, transactions and personal data.

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